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	<title>Comments for The Molstad Consulting Blog</title>
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	<link>http://www.molstadconsulting.com/blog</link>
	<description>Interactive industry news, insights, techniques, and tools from Molstad Consulting.</description>
	<pubDate>Thu, 29 Jul 2010 22:56:43 +0000</pubDate>
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		<title>Comment on Facebook Social Plugins &amp; Their Impact on Your Website by Molstad Consults</title>
		<link>http://www.molstadconsulting.com/blog/2010/06/11/facebook-social-plugins/comment-page-1/#comment-1320</link>
		<dc:creator>Molstad Consults</dc:creator>
		<pubDate>Thu, 17 Jun 2010 15:48:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=342#comment-1320</guid>
		<description>Thanks for the tip, Paul! Firefox in general sure is up against the ropes these days, isn't it?</description>
		<content:encoded><![CDATA[<p>Thanks for the tip, Paul! Firefox in general sure is up against the ropes these days, isn&#8217;t it?</p>
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		<title>Comment on Facebook Social Plugins &amp; Their Impact on Your Website by Paul Duquesnoy</title>
		<link>http://www.molstadconsulting.com/blog/2010/06/11/facebook-social-plugins/comment-page-1/#comment-1319</link>
		<dc:creator>Paul Duquesnoy</dc:creator>
		<pubDate>Thu, 17 Jun 2010 15:27:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=342#comment-1319</guid>
		<description>If it helps anyone else, the "Like Box" wizard on the FB developers page failed on me in Firefox, but IE worked (when does THAT ever happen?!) :)
http://developers.facebook.com/docs/reference/plugins/like-box</description>
		<content:encoded><![CDATA[<p>If it helps anyone else, the &#8220;Like Box&#8221; wizard on the FB developers page failed on me in Firefox, but IE worked (when does THAT ever happen?!) <img src='http://www.molstadconsulting.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /><br />
<a href="http://developers.facebook.com/docs/reference/plugins/like-box" rel="nofollow">http://developers.facebook.com/docs/reference/plugins/like-box</a></p>
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		<title>Comment on Remember the “Why” When Measuring Site Performance: Voice of Customer Methods &amp; Tools by Molstad Consults</title>
		<link>http://www.molstadconsulting.com/blog/2009/11/29/voice-of-customer/comment-page-1/#comment-1260</link>
		<dc:creator>Molstad Consults</dc:creator>
		<pubDate>Mon, 10 May 2010 20:04:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=215#comment-1260</guid>
		<description>Apple prompted users for a survey in their support section in a way I thought was very refreshing.  

Rather than take the overlay/popup up approach which forced the user to deal with it before viewing any content, it was formatted in more of an alert in a thin horizontal bar across the top of the page.  It didn't cover any content, and if the user closed it, they wouldn't see it on any other pages as they navigated the section. 

To me, it seemed an effective way to make the survey callout noticeable yet not annoying.  Something I think other major survey vendors should emulate or at least offer a similar option.</description>
		<content:encoded><![CDATA[<p>Apple prompted users for a survey in their support section in a way I thought was very refreshing.  </p>
<p>Rather than take the overlay/popup up approach which forced the user to deal with it before viewing any content, it was formatted in more of an alert in a thin horizontal bar across the top of the page.  It didn&#8217;t cover any content, and if the user closed it, they wouldn&#8217;t see it on any other pages as they navigated the section. </p>
<p>To me, it seemed an effective way to make the survey callout noticeable yet not annoying.  Something I think other major survey vendors should emulate or at least offer a similar option.</p>
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		<title>Comment on Remember the “Why” When Measuring Site Performance: Voice of Customer Methods &amp; Tools by Kenny Smith</title>
		<link>http://www.molstadconsulting.com/blog/2009/11/29/voice-of-customer/comment-page-1/#comment-1259</link>
		<dc:creator>Kenny Smith</dc:creator>
		<pubDate>Mon, 10 May 2010 19:47:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=215#comment-1259</guid>
		<description>I hate ForeSee Results popups and those like it. For surveys that are supposed to be "scientific". they totally lack common sense. These annoying things pop up in the worst moments possible- like when people first enter a website, or they're reading a product description, or entering their credit card information. It ruins the user experience and leaves a bad impression. And of course, the surveys are long and intrusive; but unlike others that give discount codes or raffle entries, there's nothing worthwhile for participants at the end. I mean there's no incentive to take one of these ForeSee Results surveys besides the "help us improve your user experience" shtick. What a bunch of baloney. What happened to the days when I can give feedback directly to the store I'm shopping from, not some third party annoyance that's profiting more my time and effort?  

I've seen enough Foresee Popups up till this point that I no longer ignore them. I actually take them and give as much false/ skewered information as possible. Seriously, retailers should put a little more common sense in online user experiences- this means as little distractions and annoyances as possible!</description>
		<content:encoded><![CDATA[<p>I hate ForeSee Results popups and those like it. For surveys that are supposed to be &#8220;scientific&#8221;. they totally lack common sense. These annoying things pop up in the worst moments possible- like when people first enter a website, or they&#8217;re reading a product description, or entering their credit card information. It ruins the user experience and leaves a bad impression. And of course, the surveys are long and intrusive; but unlike others that give discount codes or raffle entries, there&#8217;s nothing worthwhile for participants at the end. I mean there&#8217;s no incentive to take one of these ForeSee Results surveys besides the &#8220;help us improve your user experience&#8221; shtick. What a bunch of baloney. What happened to the days when I can give feedback directly to the store I&#8217;m shopping from, not some third party annoyance that&#8217;s profiting more my time and effort?  </p>
<p>I&#8217;ve seen enough Foresee Popups up till this point that I no longer ignore them. I actually take them and give as much false/ skewered information as possible. Seriously, retailers should put a little more common sense in online user experiences- this means as little distractions and annoyances as possible!</p>
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		<title>Comment on Get Agile with Web Analytics: Part 2 by Molstad Consults</title>
		<link>http://www.molstadconsulting.com/blog/2010/04/30/agile-web-analytics-part-2/comment-page-1/#comment-1258</link>
		<dc:creator>Molstad Consults</dc:creator>
		<pubDate>Mon, 10 May 2010 15:19:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=320#comment-1258</guid>
		<description>Thanks for the comment, Jim. 

So true that businesses should take stock of the data and tools already at their disposal (or readily available at low or no cost). This minimal up-front technology investment allows them the time to get their strategy formulated, familiarize themselves with web (and other data source) analytics methods, and concretely define where they are and where they want to be.  Once that new level of sophistication is reached, they are in a far better position to determine which metrics truly matter, and what technology will help rather than hinder insight generation.  

For those internal teams seeking increased budgets for analytics (and supporting technology), this approach allows them to demonstrate quick wins and a clear plan to senior management.</description>
		<content:encoded><![CDATA[<p>Thanks for the comment, Jim. </p>
<p>So true that businesses should take stock of the data and tools already at their disposal (or readily available at low or no cost). This minimal up-front technology investment allows them the time to get their strategy formulated, familiarize themselves with web (and other data source) analytics methods, and concretely define where they are and where they want to be.  Once that new level of sophistication is reached, they are in a far better position to determine which metrics truly matter, and what technology will help rather than hinder insight generation.  </p>
<p>For those internal teams seeking increased budgets for analytics (and supporting technology), this approach allows them to demonstrate quick wins and a clear plan to senior management.</p>
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		<title>Comment on Get Agile with Web Analytics: Part 2 by Jim Bernthal</title>
		<link>http://www.molstadconsulting.com/blog/2010/04/30/agile-web-analytics-part-2/comment-page-1/#comment-1257</link>
		<dc:creator>Jim Bernthal</dc:creator>
		<pubDate>Mon, 10 May 2010 00:50:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=320#comment-1257</guid>
		<description>Brian
A good post as I think this is something all of us in the business struggle with. That is how can we efficiently produce meaningful reports for our clients and stake holders. 
I think this search for the holy grail of automated reporting goes way beyond simply web analytics. The reason is measuring performance against KPIs and trending in all aspects of a business are crucial to success. 
Over the years I have often seen the first reaction to problems of this nature is one of two things. Hire more people or automate. 
From my perspective the first steps that need to be taken is pull together what you need using whatever tools you currently have even if it is time consuming. Then if you see that what you have is useful over the long haul then is the time to consider the value of automating certain tasks.
Using an Agile approach to these problems is right on target it because it forces you to determine what is of greatest value and go from there.</description>
		<content:encoded><![CDATA[<p>Brian<br />
A good post as I think this is something all of us in the business struggle with. That is how can we efficiently produce meaningful reports for our clients and stake holders.<br />
I think this search for the holy grail of automated reporting goes way beyond simply web analytics. The reason is measuring performance against KPIs and trending in all aspects of a business are crucial to success.<br />
Over the years I have often seen the first reaction to problems of this nature is one of two things. Hire more people or automate.<br />
From my perspective the first steps that need to be taken is pull together what you need using whatever tools you currently have even if it is time consuming. Then if you see that what you have is useful over the long haul then is the time to consider the value of automating certain tasks.<br />
Using an Agile approach to these problems is right on target it because it forces you to determine what is of greatest value and go from there.</p>
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		<title>Comment on Get Agile with Web Analytics: Part 2 by Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</title>
		<link>http://www.molstadconsulting.com/blog/2010/04/30/agile-web-analytics-part-2/comment-page-1/#comment-1254</link>
		<dc:creator>Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</dc:creator>
		<pubDate>Wed, 05 May 2010 14:11:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=320#comment-1254</guid>
		<description>[...] Part 2, we’ll continue our exploration of an agile web analytics philosophy and cover topics such as [...]</description>
		<content:encoded><![CDATA[<p>[...] Part 2, we’ll continue our exploration of an agile web analytics philosophy and cover topics such as [...]</p>
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		<title>Comment on Get Agile with Web Analytics: Part 1 by Getting Agile with Web Analytics: Part 2 &#187; The Molstad Consulting Blog</title>
		<link>http://www.molstadconsulting.com/blog/2010/04/05/agile-web-analytics-part-1/comment-page-1/#comment-1243</link>
		<dc:creator>Getting Agile with Web Analytics: Part 2 &#187; The Molstad Consulting Blog</dc:creator>
		<pubDate>Fri, 30 Apr 2010 19:05:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=309#comment-1243</guid>
		<description>[...] Part 1 we set the stage for a adopting an agile web analytics methodology and looked at goal setting, KPI [...]</description>
		<content:encoded><![CDATA[<p>[...] Part 1 we set the stage for a adopting an agile web analytics methodology and looked at goal setting, KPI [...]</p>
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		<title>Comment on Social Media Metrics That Matter by Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</title>
		<link>http://www.molstadconsulting.com/blog/2009/07/30/social-media-metrics/comment-page-1/#comment-601</link>
		<dc:creator>Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</dc:creator>
		<pubDate>Mon, 05 Apr 2010 17:58:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=153#comment-601</guid>
		<description>[...] Social media monitoring [...]</description>
		<content:encoded><![CDATA[<p>[...] Social media monitoring [...]</p>
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		<title>Comment on Remember the “Why” When Measuring Site Performance: Voice of Customer Methods &amp; Tools by Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</title>
		<link>http://www.molstadconsulting.com/blog/2009/11/29/voice-of-customer/comment-page-1/#comment-600</link>
		<dc:creator>Get Agile with Web Analytics: Part 1 &#187; The Molstad Consulting Blog</dc:creator>
		<pubDate>Mon, 05 Apr 2010 17:50:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.molstadconsulting.com/blog/?p=215#comment-600</guid>
		<description>[...] voice-of-customer tools:  By tracking only the quantitative, you’re only getting half the story.  Add rating and [...]</description>
		<content:encoded><![CDATA[<p>[...] voice-of-customer tools:  By tracking only the quantitative, you’re only getting half the story.  Add rating and [...]</p>
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