The Challenge
Guide and lead the definition, launch, and expansion of an extraordinary organization’s new web presence.

The Solutions
Discovery World at Pier Wisconsin provides immersive, experiential learning opportunites and entertainment for many thousands of visitors each year. Offering such attractions as a fresh and saltwater aquarium, the S/V Denis Sullivan, and elaborate exhibits dedicated to science, technology, water stewardship, and overall education, Discovery World is a truly unique destination with something for everyone.

Molstad Consulting worked closely with Discovery World senior management, art directors, developers, and content experts to define a new information architecture and overall website framework that would serve to increase public understanding and drive visitor action in a measurable and scalable way. The massive effort was broken into multiple phases with a focus on quick wins and revenue-driving features. Prototypes of interfaces and key templates were created to serve as context for decisions and blueprints for developers.

The site features detailed content supported by targeted imagery, Flash animations and video specifically tailored for each of the primary audiences. In addition, the development of a state-of-the-art ecommerce/order management system was managed utilizing agile methodology resulting in the ability for users to purchase tickets and buy/renew memberships online. The vast and diverse selection of Discovery World programs and published and managed via a customized, integrated blogging system. In addition to streamlined content management for the staff, site visitors can also take advantage of social media feature, search, tagging and bookmarking of content.

A web analytics methodology has been established which has measurably improved business intelligence and increased conversions. Business goals have been mapped to key audiences, and in turn, to specific metrics. Molstad Consulting regularly monitors site performance, summarizes insights gained from optimized analytics tools, and assists senior staff in prioritizing web initiatives. Email marketing campaigns are also regularly reviewed ensuring their alignment with the website and organizational marketing goals.

Discovery World now enjoys greater visibility than ever before into their site usage and marketing performance due to targeted web analytics and modernized site structure/coding standards.

All communication, tasks, and schedules were (and continue to be) orchestrated via Basecamp and Molstad Consulting’s proprietary methods for online/remote collaboration.

The Results
Discovery World now has a web presence that provides them the page real estate, scalable information architecture, design cohesion, and marketing intelligence befitting a highly visible and ever-evolving organization. The site serves as the foundation of all internet marketing efforts. Insights gained from web analytics has removed the guesswork from web initiative prioritization and keeps web team members focused on key audiences and visitor tasks.

Ecommerce, Flash, Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Analytics, Web Project Management, Web Strategy Consulting Basecamp, Ecommerce, Flash, Information Architecture, Market Research, Online Collaboration, User Interface Design, Web Project Management

The Challenge
Establish a new website architecture, showcase product lines more attractively, and bring the Klement’s Sausage online presence up to speed with their offline marketing campaigns.

The Solutions
Klement’s Sausage is well known nationally and in the Milwaukee area especially for their delicious sausage products and their beloved Racing Sausages that entertain crowds at every Milwaukee Brewers home game.

Molstad Consulting worked closely with the Klement’s IT and Marketing departments, advising on content strategy and presentation as well as leading discussions on graphic design direction. The Molstad Consulting team analyzed the company’s existing and upcoming marketing materials and designed a look and feel that combines the “taste and fun” as well as the tradition of excellence Klement’s is famous for. Flash animations were created to showcase products and their popular “Patio Daddio” television commercials.

The Famous Klement’s Racing Sausages, were featured on the site complete with their history, bios, downloadable wallpapers and a custom-designed Flash video game. The game allows site visitors to race as their favorite sausage through the streets of Milwaukee to the Brewers opening day game.

The Response
“I’m extremely pleased with the way our web site project went from concept to completion. The Molstad team took the time to listen in order to make sure we got what we wanted. Their great service, knowledge and art talent is incomparable. They have assisted in driving our brand image by offering exceptional ideas and a unique design that has also translated into sales. I’ll definitely be calling Molstad Consulting the next time I’m in need of the services they provide.”
- Jim Westerman, Marketing Director for Klement’s Sausage

Ecommerce, Flash, Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Development, Web Graphic Design, Web Project Management, Web Strategy Consulting Ecommerce, Flash, Information Architecture, User Interface Design, Web Development, Web Graphic Design, Web Project Management, Wireframes

The Challenge
Clearly define and document all requirements, and orchestrate a multi-disciplinary team leading to the launch of enhanced technology and innovative design within an aggressive timeframe.

The Solutions
Brookstone Homes is one of Southeastern Wisconsin’s largest home builders, and have reached that status through progressive ideas and excellent customer service.

CI Design had established a beautiful and highly effective campaign of marketing materials for Brookstone. Recognizing the size and scope of the website redesign project, Molstad Consulting was called in to manage the entire process.

Working closely with Brookstone Homes, Molstad Consulting advised on long-term content strategies and defined and documented a new information architecture and metrics for success, dividing the project into manageable phases.

Next, information design was analyzed and wireframes were created to gain consensus on key screen layouts as well as serving as blueprints for CI Design’s creative team and Brookstone’s developers. These areas include a fully revamped community and ready home search, a customer portal allowing new home builders to track and view their home’s progress, customer service forms and many other design-intensive layouts.

Once production began, Molstad Consulting tracked all communication and decisions via a project extranet, moderated discussions, evaluated progress and performed quality assurance leading to launch.

Molstad Consulting’s search engine marketing team has set up a successful pay per click ad campaign and continues to monitor its performance, driving traffic after achieving the top position for numerous competitive keywords. An organic search engine optimization campaign is currently underway.

In addition, our analytics system was set up to monitor all site traffic and referrals giving Brookstone a clear picture of site visitors, the paths they take through the site and an easy way to track desired actions.

The Response
“The development, design, and launch of the new Brookstone Homes web site went smoothly and efficiently thanks in large part to your valuable contribution to the team. You played a critical role in keeping the many moving parts and pieces in order throughout the process. It was due to your hard work, expertise, and project management skills that we were able to accomplish all that we did in such a short period of time.”
- Dawn Wilson, Vice President & Director of Marketing for Brookstone Homes

“You were a vital part of the project, the glue that held it together, and we couldn’t have done it without you. You kept us efficient by managing all the details and delivering the requirements and content we needed when we needed them. Your wireframes and approval system eliminated unpleasant surprises and kept all accountable, including the client.”
- Jim Taugher, President of CI Design

Brookstone Homes, Inc. was honored with several recognitions at the 2006 Metropolitan Builders Assocation’s Standards of Excellence Awards. The annual event recognizes innovative use of sales and marketing techniques and practices. In the marketing categories, Brookstone Homes earned gold awards for Best Web Page Design.

Information Architecture, Web Project Management, Web Strategy Consulting Information Architecture, Online Collaboration, User Interface Design, Web Project Management, Wireframes

The Challenge
Expand, enhance, and improve the online services of a world-class tea producer’s ecommerce website to satisfy a sophisticated and steadily growing customer base.

The Solutions
Rishi Tea is synonymous with quality. Partnering directly with tea artisans from China, Japan and other regions, they offer their products in fine food stores, restaurants, and coffee shops throughout the United States.

The third-party system powering Rishi Tea’s ecommerce website provides a core technical structure, however its default output sometimes falls short in the areas of layout and aesthetics. Rishi Tea approached Molstad Consulting to help optimize the overall user experience and expand the site’s offerings.

Molstad Consulting led discussions to prioritize short term and long term goals, mapped out requirements and implemented numerous custom solutions. Featured additions and enhancements include:

• Online, automatic credit card processing via a gateway
• Ability to process Canada orders
• Electronic gift certificates
• Retail locator search application
• Setup of Google Analytics including advanced ecommerce data tracking, local traffic exclusion and consulting
• Checkout process and customer experience optimization through many modifications and additions (improved navigation, information design, system response, form validation, shipping instructions, email content, and more)
• User account area enhancements
• Security and version upgrades
• Consulting on internet marketing techniques and technologies
• Troubleshooting and squashing of many system bugs

Operating as an exension of Rishi Tea’s internal staff, Molstad Consulting continues to make recommendations and provide services on a flexible, as-needed basis.

The Results
Rishi Tea enjoys improved business intelligence through analytics software, better customer relationships and fewer support calls, lightened internal staff responsibilities, and a clear, prioritized plan for future enhancements and internet marketing efforts.

Ecommerce, Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Analytics, Web Project Management, Web Strategy Consulting Ecommerce, Expert Review, Information Architecture, User Interface Design, Web Project Management

The Challenge
Create a new image befitting a high-end dermatology and skin care product center and allow them to offer and manage their products online.

The Solutions
Affiliated Dermatologists had recently expanded to open an aesthetics division and recognized the need for a quality online presence.

Molstad Consulting interviewed key stakeholders and laid out a plan for re-branding the enterprise and mapped out their site architecture and ecommerce strategy.

An elegant logo was designed and select images were matched with custom copywriting resulting in a new main company tagline.

The online branding has now been adopted throughout their existing print campaigns.

The site features a Flash branding area on the homepage as well as portal-based layout that highlights the company’s extensive service and product offerings. The Skin & Laser Center’s online store is adminstrated by its internal staff which uses a customized, dynamic ecommerce content management system. Orders are fully managed through to fulfillment and summarized via robust reporting options. Product details, photos and even entire brands can be easily and instantly added or modified.

With the staff in complete control of the site’s content for both products and services, the Skin & Laser Center enjoys both a visual and technical advantage in their local market and beyond.

The Response
“Molstad Consulting makes website development a process that truly works for your business. They are timely, organized and professional. They listen to the needs of the business and customer to develop a website that is uniquely your own and exceeds your expectations. Molstad Consulting is a great company to work with and they continue to communicate and serve us throughout the learning process of our website services.”
- Linda Gaertner, Manager

Ecommerce, Flash, Information Architecture, Molstad Consulting Case Studies, Web Development, Web Graphic Design, Web Project Management, Web Strategy Consulting Ecommerce, Information Architecture, User Interface Design, Web Development, Web Graphic Design, Web Project Management

The Challenge
Create a new website presence that is worthy of the level of quality the Lynn Duncan name stands for. The company needed a soothing and beautiful design that was also easy to navigate.

The Solutions
An elegant new logo was designed that helped to guide the rest of the look and feel. A Flash intro was created that allows users access to all major areas of the site without forcing them to wait for the animation to finish. To give the homepage an element of motion, a Flash module was incorporated that gently progresses randomly through a directory of images.

Each page in the site features a different randomly displaying testimonial, keeping the content fresh and showcasing Lynn’s glowing customer, student and physician responses.

Lynn’s extensive photo gallery was overhauled to increase visual appeal and ease of navigation and is introduced by a Flash presentation of featured case studies. The site also features a contact form which is seeing many submissions weekly both from prospective customers and students as well as a “Share This Site” form allowing users to spread the word about Lynn’s top-notch services and training.

Many new pages were added to the scalable architecture. In particular, training pages were created allowing Lynn to promote her classes that are becoming increasingly popular.

The Response
“Brian Molstad has proven to be innovative, bright, conscientious and organized. He took a stressful complex project and transformed it into an aesthetically pleasing website for my business. Brian took charge and sailed us through it together with ease and timeliness.”
- Lynn Duncan, Owner

“I just want to say that I love your website. It is very informative, easy to navigate and the design is pleasing to the eye (just like makeup should be)! It reflects the professional that you are.”
- Kathy, Contact form submission

Flash, Information Architecture, Molstad Consulting Case Studies, Web Development, Web Graphic Design, Web Project Management Flash, Information Architecture, User Interface Design, Web Development, Web Graphic Design, Web Project Management

The Challenge
Completely overhaul and improve the company’s online identity, both graphically and functionally, and enhance the home search experience.

The Solutions
HomeSale Realty’s previous site was quickly becoming too small to contain the content and functionality necessary to represent the fastest growing real estate brokerage in Wisconsin. The property search confused most users and was getting little traffic.

Molstad Consulting conducted a requirements analysis, fully documented the findings and prototypes and led a multi-disciplinary team in designing the new front-end and back-end interfaces.

Public site visitors now enjoy a much more robust and user-friendly property search of the entire Multiple Listing Service and can sign up to be automatically updated via email when properties that match their search criteria become available. A home search can begin right from the homepage by clicking on a county taking the user to a screen to see the number of listings available in each community. From there the search can be narrowed using extensive new search criteria options.

Each property allows a home buyer to view a dynamic notification of open houses, virtual tours and multiple property photos with a unique caption for each. They can also map the property, request a showing (sent directly to the listing agent) or click an agent’s photo or name to jump to that agent’s custom online vanity page.

The back-end automatically downloads all available MLS property data into the system on a nightly basis and allows the staff to manage the brokerage’s available properties, open houses, virtual tours, agent profiles and property update accounts. They enjoy instantaneous updates to the public site which previously had to be run through a separate agency.

Each agent has a separate login to manage their own properties, open houses and profile.

The public site also features an extensive “Newsroom” area giving the media and public easy access to notifications of HomeSale’s many and frequent accomplishments. These include HomeSale’s television commercials featuring Pat “Mr. Miyagi” Morita integrated into a custom-designed Flash video player.

The Response
“Without any extra clicks, the home buyer gets what they’re looking for the instant they land on our homepage.”

- Roy Scholtka, President of HomeSale Realty

Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Project Management Information Architecture, Market Research, User Interface Design, Web Project Management, Wireframes

The Challenge
Create an information space and central task area to bring together five offices, 200 agents, and piles of disparate documentation.

The Solutions
Along with HomeSale Realty’s impressive growth and success has come the challenge of maintaining efficient communication and uniformity of process and documents between multiple offices.

Molstad Consulting interviewed key decision makers, analyzed HomeSale’s methods and business practices and developed a portal-based, scalable information architecture to accommodate widely varied user needs, tasks and access levels.

A Web-based content management system was implemented giving particular staff members instant access to update the content they’re responsible for. With their agents constantly on the go, this content needed to be version-controlled, and immediately accessible. The role of publishing content has been shifted to its creator.

The intranet features a single sign-on gateway to essential real estate forms, listing data sheets, training and marketing materials, as well as their public site administration tool to manage listings, agent profiles, open houses and more.

Truly a company of friends and family, HomeSale wanted to create a closer bond with its community of staff and agents. The intranet helps accomplish this via a central area for discussion, social events and announcements.

The intranet has already taken on a life of its own and has the flexibility to grow in step with the ever-evolving HomeSale organization.

Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Project Management Information Architecture, Market Research, User Interface Design, Web Development, Web Graphic Design, Web Project Management

The Challenge
Help a new and innovative commercial roof bidding website go from good to great.

The Solutions
Molstad Consulting was approached by Top Floor Technologies to perform a professional review of their client’s complex roof project bidding website. The system consisted of more than 50 unique interfaces to be evaluated.

The resulting document featured numerous annotated screen shots organized by user access and task flows with detailed recommendations for improvements in the areas of information architecture, information design, graphic design, interface usability, user task fulfillment, help system usability, and copywriting.

The site is currently reflecting many of these recommendations with more updates in progress and the company plans to introduce new functionality based on broader strategic observations.

The Response
The RoofBidsNow.com website has seen an increase of contractor signups amounting to nearly 250 contractors nationwide. The company has been featured in Roofing/Siding/Insulation Magazine and has enjoyed many newly submitted positive user testimonials.

Expert Review, Molstad Consulting Case Studies, User Interface Design Expert Review, User Interface Design, Wireframes

The Challenge
Enable an up-and-coming new real estate brokerage to compete with the big boys on the Web.

The Solutions
Home Advisors, Inc., based out of St. Paul, MN is a forward-thinking real estate brokerage that embraces new technology to better serve its customers.

Molstad Consulting conducted a thorough discovery and analysis outlining a progressive plan for the company’s web presence and online services. The current site represents a fresh look and feel along with a new logo to reflect Home Advisors’ committment to provide value and build trust with their customers.

The custom-developed site features a variety of lead capturing forms as well as a portal to Home Advisor’s customer tools including transaction monitoring and showing management. A home search management tool will soon be added to the extensive service offering.

A system to promote the brokerage’s listings was also created featuring an adminstration area for quick and easy publishing. Next phase plans include an extensive real estate resource and lead-capturing website that will be entertaining as well as informative. Stay tuned…

The Response
“The concept behind developing the web presence for Home Advisors, Inc. was to create a fully customized interface from scratch that could present a simple, yet powerful communication tool for us and our clients.

We were able to successfully implement this concept because of some of the unique features of Molstad Consulting.

First, I was excited to work with Brian because of his genuine enthusiasm to truly understand me and my business. I never felt like it was simply “give me your stuff and I’ll slap together a site for you.” He took the time to understand what I was trying to accomplish from a strategic perspective and really worked to create an interface that supported all of my ideas.

Second, I was very impressed with Brian’s approach to viewing websites as a part of the overall business plan for a company. He thinks as much through a business mindset as he does from a technical perspective. What this did was create the feeling like he was working with me instead of for me. Being able to discuss the business implications of a technical decision was a refreshing feeling that I truly appreciated.

Overall, working with Molstad Consulting has been instrumental in helping me create the foundations for my business without compromise and I would recommend the company to anyone serious about creating a web presence for their business.”
- Mark Duquesnoy, Owner

Information Architecture, Molstad Consulting Case Studies, User Interface Design, Web Development, Web Graphic Design, Web Project Management Information Architecture, User Interface Design, Web Development, Web Graphic Design, Web Project Management